FAQs.

General Questions

• Will Invisible Fence® Brand hurt my dog?
  No; Invisible Fence® Brand is safe and humane for pets. In fact, Our Perfect Start™ Plus Training program is recommended by veterinarians, professional dog trainers, behaviorists, and other pet experts. Unlike DIY dog fences and other pet fence companies, our training is customized to each pet, so you can be confident in your pet's safety.
• Will Invisible Fence® Brand work on any pet?
  Yes! Dogs and cats of all sizes, breeds, ages, and temperaments have successfully been trained on Invisible Fence® Brand. Our featherweight MicroLite® Computer Collar® Receiver is the smallest and most advanced collar available. Weighing in at just one ounce, it’s easily worn by even the smallest dog breeds, including Yorkshire Terriers, Pekingese, Dachshunds, Chihuahuas and Pomeranians, as well as cats.
• How much does Invisible Fence® Brand cost?
  Every dog, family and property is unique, which is why we customize every Invisible Fence® Brand system to meet your specific needs. Size of property, type of equipment purchased and number of pets on the system are all factors that must be considered when determining the final price.
  We’ll help you determine a solution that will fit your needs and your budget. To get an exact price, schedule a FREE, no-obligation, consultation in the convenience of your home by calling us at 800-578-3647 or click here to schedule online.
   
• How does Invisible Fence® Brand underground dog fence work?
  First, a wire is installed around the perimeter of your property, establishing your pet's Invisible Boundary® perimeter. A transmitter, usually placed in your basement or garage, sends a radio signal along the wire. The radio signal is picked up by your pet's Computer Collar, which emits a warning sound when your pet approaches the Invisible Boundary®.
   
  Proper training is critical to ensure that your pet understands and stays within the established boundaries. That is why we create our Perfect Start™ Plus Training Program. During the training process, your professional certified Pet Trainer will introduce the customized static correction to your pet which reinforces the boundaries of your property and tells your pet clearly where they can and cannot go. Contact your local Invisible Fence® Brand professional for more information.
• Is static correction humane for pets?
  Yes. While the correction from a Computer Collar Receiver may be uncomfortable and startling to your pet, it will not hurt them. Many pets only feel the correction once or twice and don't challenge the system afterwards.
   
  It is important to note that we have thousands of different customizable corrections and the correction used is based on the personality of your pet, not the size or breed. The static correction from a Computer Collar Receiver is similar to the sensation you feel when you run your hand across a TV screen or when you walk across a carpet and touch a metal doorknob. The sensation momentarily surprises you and gets your attention.
• Do Invisible Fence® Brand systems work for cats?
  Yes! Cats can be successfully trained to use the Invisible Fence® Brand system, both outdoors and indoors. Our featherweight MicroLite Computer Collar Receiver is the smallest and most advanced collar available. Weighing in at just one ounce, it’s easily worn by cats.
• How big is our electric dog collar?
  Our MicroLite Computer Collar unit is so small it only weighs 1 ounce. Measurements are approximately 1.75" wide x 1" tall x 1" deep.
• Is Invisible Fence® Brand safe for pregnant or nursing cats/dogs?
  Yes, your Invisible Fence® Brand solution is completely safe to use with pregnant and nursing pets. In more than 50 years we have found no evidence that suggests an Invisible Fence® Brand system produces detrimental effects for a pregnant pet. We have had veterinary reports of many pregnant pets, pets in season, and pets conceiving while on the Invisible Fence® Brand system. In the best interest of the pet, we will always advise that each owner check with their veterinarian if they have concerns regarding containment.

Other Questions

• How many dogs/cats can use my Invisible Fence® Brand system?

  Invisible Fence® Brand solutions are perfect for multi-pet homes. You can place multiple pets on the same Invisible Fence® Brand system. However, each pet needs to wear their own customized Computer Collar Receiver and be trained separately since each pet is an individual with different personalities and temperaments. Our certified Perfect Start™ Plus Trainers will work with you and your pets to be sure all pets are trained successfully.
  
  Also, our Shields® Avoidance solutions offer the unique ability to designate specific areas where each pet can go in and around the home. Learn more about our Multi-Pet Solutions.

• Can I take my Invisible Fence® Brand system with me when I move?
  Yes! Bring your Invisible Fence® Brand transmitter and Computer Collar Receiver with you to your new home and contact us at 866-804-1250 to install new boundary wire, flag your property and re-train your pet(s) to their new boundaries. To request a service appointment online, click here.
• How do I purchase an Invisible Fence® Brand system?
  Invisible Fence® Brand systems are sold through our international network of Invisible Fence® Brand dealers. The first step is to schedule a free in-home consultation where a Pet Safety Professional will come to your home to meet your pets and family, learn about your needs, and give you a quote on a customized solution. Click here to schedule your free in-home consultation.
• How much does Invisible Fence® Brand cost?
  Every dog, family and property is unique which is why we customize every system to meet you and your pet’s specific needs. When determining the final price several factors must be considered such as size of property, type of equipment purchased, number of professional training sessions purchased and how many pets will be on the system.
  
  We’ll help you determine a solution that will fit your needs and your budget. To get an exact price, schedule a FREE, no-obligation, consultation in the convenience of your home by calling us at 866-804-1250 or click here to schedule online.
• Do Invisible Fence® Brand systems have a warranty or guarantee?
  Yes, we offer extensive guarantees and warranties on all our products including a One-Year, Money-Back Performance Guarantee on professionally installed, premium outdoor Invisible Fence® Brand systems. We also offer a minimum of a one-year equipment warranty and many of our systems include a lifetime equipment warranty. So not only is your pet happy and safe - so is your investment.
• How will my neighbors know my Invisible Fence® Brand system is working?
  You will be provided with a yard sign to inform neighbors that your pet is safely contained on your property by an Invisible Fence® Brand system.
• Why is Invisible Fence® Brand the best electric dog fence?

  Not all underground fences are the same. The theories behind many electronic pet containment brands are similar, however, the quality and level of service is light-years apart.

  • Invisible Fence® Brand is sold and serviced exclusively through our international network of Invisible Fence® Brand dealers. You can be confident that you are working with experienced, highly trained professionals today and for years to come.
  • Invisible Fence® Brand manufactures state of the art equipment – because you’re relying on it to keep your pet protected – every day. Every pet is unique and different, so our Computer Collar unit has thousands of customized settings and is custom programmed to your pet.
  • Our certified Perfect Start™ Plus Training Program has been developed with animal experts, behaviorists, trainers and veterinarians to give your pet effective, stress-free lessons. Proper training is critical to ensure that your pet understands and stays within the established boundaries.
  • Unlike DIY dog fences, our technicians will customize and install a solution that best meets your needs and will safely and effectively train your pet. Your local professional will also be able to answer your questions and help with any additional needs you may have. You just won’t get this level of service and support with a system sold in a store. It is not uncommon for some people to have failures from low grade, store-bought equipment or to have behavior problems from improper training or correction levels.
• Where can I get an Invisible Fence ® Brand sign for my yard?
  Your local dealer can give you a sign for your yard for free to let your neighbors know your pets are protected by an Invisible Fence® Brand system. If they didn't provide one or you need a new one, contact our corporate office to request one.
  
  1-800-520-1840
  webmaster@invisiblefence.com
  10409 Cogdill Road
  Knoxville, TN 37932
• Where can I buy batteries for my Invisible Fence® Brand Computer Collar?
  Power Cap® Batteries for your Invisible Fence® Brand Computer Collar receiver can be purchased through our online store or by calling 866-804-1250. We recommend keeping your pet on an annual Power Cap Plan – it’s the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time. Don’t wait until your pet figures out their Power Cap battery is drained – keep a fresh Power Cap battery in their collar at all times. To purchase a Power Cap battery online, click here.
• Can my pet run through and escape an Invisible Fence® Brand System?
  Not all electronic fences are created the same. When someone is speaking about their pet running through an "invisible fence", they are referring to the term "Invisible Fence" generically. Some brands, especially store-bought systems, do not come with professional training which can lead to a higher rate of pets getting through the system. Invisible Fence® Brand is the original innovator of the electric pet fence with professional, customized training and more than 50 years of experience!
  The rare incidence of a pet crossing through an actual Invisible Fence® Brand boundary can usually be attributed to one of three factors:

  1. Drained batteries. Drained batteries are easily preventable by ensuring the Power Cap battery is changed every 3 months. We even offer battery delivery plans so you have one less thing to think about.
  2. Pets not wearing the Computer Collar unit. The Computer Collar unit should be worn every time the pet is outdoors.
  3. Wire breaks. Wire breaks are rare but can occur when homeowners are digging near the wire with a shovel, irrigating their lawn, rodent chewing, etc. Should a wire break occur we recommend contacting us immediately to have the boundary wire fixed. In the meantime, the pet should be kept safe by using another method of containment.

Training Questions

• Can I still walk my dog once I have an Invisible Fence® Brand?r?

  We encourage families to wait until their pets are successfully contained for 2-3 weeks before starting the exit ritual. Following this ritual will make learning to leave for a walk a very easy process for both the pet and the family. If you are unable to wait until the dog is ready for the exit ritual, be sure to talk with your trainer to determine the best alternative.

  1. Pick a word to give the dog permission to cross the line.
     • Words like ‘gate’, ‘bridge’, ‘shazam’, etc.
     • Avoid words like “ok” as it comes up in normal conversation too often.
     • The word you pick should be used just for crossing the fence line.
  2. Pick a spot to leave the yard. One consistent spot is best.
  3. Quietly take the dog’s Computer Collar unit off in the house. Then, make a big fuss about putting on his walking gear.
     • The focus is on getting the walking gear, not taking off the Computer Collar unit.
  4. Walk out to “the spot” and have the dog sit at the edge of his comfort zone.  Make a big deal about moving the flag out of the way. Set it down somewhere away from the exit point.  This “opens” the gate.
  5. Using the exit word, have the dog cross the fence line and go for a walk.
  6. When you return, confidently walk back into the yard and have the dog stop inside the fence line. Make a big deal about replacing the flag. This “closes” the gate.
  7. Always return to the house to take off walking gear and quietly put the Computer Collar unit back on.
  8. Over time, the last flag to go away is the GATE Flag.
  9. Eventually just the Open and Close motion signals to the dog when he can leave the yard and when the gate is closed. Remember dogs are very aware of body language and the “open” and “close” motion can be very powerful.
• What animals can be trained to use Invisible Fence® Brand System??
  The Invisible Fence® Brand pet containment system is recommended for dogs and cats, but has been used on other animals such as goats, sheep, donkeys, cows, and pigs – animals that react favorably to conditioning. However, Invisible Fence® Brand products are intended for domestic dogs and cats, and we have only developed training protocols for these pets.
• What does the Invisible Fence® Brand correction feel like to my pet?
  The correction from a Computer Collar receiver is similar to the sensation you feel when you run your hand across a TV screen or when you walk across a carpet and touch a metal doorknob. The sensation momentarily surprises you and gets your attention.
  
  Learn more about Static Stimulation Training (External Website)
• Will Invisible Fence® Brand static correction hurt my dog/cat?
  No. The correction from a Computer Collar receiver may be uncomfortable and startling to your pet, but it will not hurt them. Many pets only feel the correction once or twice and don't challenge the system afterwards. It is important to note that we have thousands of different customizable corrections and the correction used is based on the personality of your pet, not the size or breed.
  
  Learn more about Static Stimulation Training (External Website)
  
  Click here to find your local Invisible Fence® Brand professiona

Computer Collar Receiver Questions

• How do I change the collar strap for my Invisible Fence® Brand collar?
  When changing the nylon strap that your Computer Collar unit attaches to, it is important to use the right tool. Any time you need to remove the computer portion, a 5/16 nut driver should be used. This tool is made to fit correctly over the posts for safe removal and tightening. To remove/unscrew the posts, turn them counterclockwise. To replace the posts, turn them clockwise. Tighten the posts only until you feel resistance to avoid over tightening and damage.
• How tight should my pet’s Invisible Fence® Brand Computer Collar be around their neck?
  The Invisible Fence® Brand collar should be snug enough to slide only one finger between a correction post and your pet’s skin. Remember to adjust the fit of the collar as your pet’s coat, weight, and age change. Your pet’s coat may change from season to season.
• Is an Invisible Fence® Brand collar waterproof?
  Yes, with an Invisible Fence® Brand Power Cap battery in place, the Computer Collar unit is waterproof and can be submersed in water up to 10 feet. If the nylon collar strap becomes wet, it is recommended that it be removed from your pet and be allowed to air dry before replacing the collar on your pet’s neck.
• What is the size of the Invisible Fence® Brand Computer Collar?
  Our MicroLite Computer Collar unit is so small it weighs ONLY 1 ounce! Measurements are approximately 1.75" wide x 1" tall x 1" deep.
• Should I remove the Invisible Fence® Brand Computer Collar from my dog’s/cat’s neck periodically?
  Yes. It is very important to evaluate or remove the collar nightly. Because pets grow and change in size, it is important that you take the time to remove, check or adjust the collar. Check the fit of your pet’s collar to make sure that it fits snugly, but not too tightly, and is not causing any irritation. The best way to test the fit of the collar: you should be able to fit one finger between the correction post and the skin on your pet’s neck. Neck irritation may develop if the collar is too tight, but is most likely to take place (1) during warm, wet weather conditions (2) with thick-coated dogs (3) during shedding season or (4) any time the Computer Collar unit is left on for long periods of time. Failure to check ANY collar will result in skin irritation or pressure necrosis. These are not burns (since Invisible Fence® Brand uses static correction) but instead the result of skin irritation and not checking for the proper fitting of the collar.

Power Cap Battery Questions

• How do I replace the battery in my Invisible Fence® Brand Computer Collar?
  1. Use a small, thin coin to remove the Power Cap battery from the Computer Collar unit. Insert the coin in the slot on top of the Power Cap unit and turn it 45 degrees counter-clockwise. Do not push down while turning. The Power Cap unit will rotate while the spring inside will push the Power Cap battery out of the Computer Collar unit battery chamber.
  2. Install a new Power Cap battery by lining up the lugs on the bottom of the Power Cap unit with the grooves in the sides of the receiver’s battery chamber. Make sure the metal tabs on the bottom of the Power Cap unit are not bent. Place the Power Cap battery into the chamber while gently, but firmly, turning it clockwise 45 degrees with your fingers.
• How often should I replace the battery in my Invisible Fence® Brand Computer Collar?
  We recommend changing the battery every 3 months - it’s the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time.
  
  To purchase a Power Cap battery or renew your Power Cap plan online, click here.
• Where can I buy batteries for my Invisible Fence® Brand collar?
  Power Cap Batteries for your Invisible Fence® Brand collar can be purchased through our online store or by calling 800-578-3647. We recommend keeping your pet on an annual Power Cap Plan – it’s the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time. Don’t wait until your pet figures out their Power Cap battery is drained – keep a fresh Power Cap battery in their collar at all times.
  
  To purchase a Power Cap battery or renew your Power Cap plan online, click here.

Cat Questions

• Can I use Invisible Fence® Brand indoor systems for my cat?
  Yes! Our Shields® Indoor and Outdoor Solutions work great for both dogs and cats. Click here to learn more about Shields Avoidance Solutions.
• Does Invisible Fence® Brand work for cats?
  Yes! Cats can be successfully trained to use the Invisible Fence® Brand system, both outdoors and indoors. Our featherweight MicroLite Computer Collar receiver is the smallest and most advanced collar available. Weighing in at just one ounce it’s easily worn by cats.
  
  Click here to learn more about Invisible Fence Brand for cats.

Indoor Questions

• Does Invisible Fence® Brand work inside?
  Yes! Our Shields® Avoidance Solutions work with the same Invisible Fence® Brand Computer Collar receiver that your pet wears outdoors. The Shields® indoor solution is a small, wireless 5-inch disc that can be placed anywhere that you’d like to keep your pet away from. The boundary zone can be set from 2' in diameter up to 12'. Click here to learn more about Shields Indoor Solutions.
• Can I use the Invisible Fence® Brand indoor system for my cat?
  Yes! Our Shields® Indoor Solutions work great for both dogs and cats. Click here to learn more about Shields Indoor Solutions.
• Can I use the Invisible Fence® Brand indoor system to separate pets?
  Yes! Invisible Fence® Brand is the perfect solution for multi-pet homes. When used in conjunction with our MicroLite Computer Collar receivers, the Shields® Indoor Solutions can be customized for multiple pets. You can keep one pet outside while allowing another to enter, you can separate food bowls, or you can even keep a certain pet off the couch – the options are endless. Learn more about Shields Multi-Pet Solutions.

Installation Questions

• Does Invisible Fence® Brand work with a traditional fence?
  Yes! Invisible Fence® Brand system boundary wire can be installed along an existing fence for reinforcement from digging, jumping, or getting out of an open gate. Our Pet Safety Professionals can aid you in the design of your system.
• Can Invisible Fence® Brand be installed through water?
  Yes, our Certified Technicians can install the boundary wire through lakes, streams or creeks to keep your pet away from the water, or only allowing them to enter the shallow sections.
• How does the Invisible Fence® Brand installation work across my driveway?
  Depending on the type of driveway you have (concrete, asphalt, gravel, brick), the method changes. Our Certified Technicians have experience installing wire across all driveway surfaces.

Technology Questions

• Are Invisible Fence® Brand products compliant?
  • RoHS - All Invisible Fence® Brand products comply with RoHS 2 directives.
  • CE - All Invisible Fence® Brand products sold within the European Economic Area (EEA) are CE compliant and bare the CE mark.
  • FCC - All Invisible Fence® Brand products required to conform to FCC rules are tested and certified at an independent testing facility. All product models are marked with a unique FCC ID number.
  • IC - All Invisible Fence® Brand products sold within Canada and required to conform to Industry Canada rules are tested and certified at an independent testing facility. All product models are marked with a unique IC number.
• Can I adjust my pet’s correction at the Invisible Fence® Brand control panel?
  No. The correction level on your pet’s collar can only be changed by a trainer or technician in the field or at the counter of your local dealer. The Computer Collar is set based on your pet’s personality as assessed by our certified trainers. Our professional trainers make all changes to the collar to ensure your pet gets just the right amount of correction. If your pet’s collar correction level is set too high, this could lead to your pet becoming afraid of your yard and contribute to bad behaviors.
• How long does the Invisible Fence® Brand wire last?
  Invisible Fence® Brand boundary wire is a direct burial grade wire and has a life expectancy of 27 years left undisturbed in the ground.
• How much power does the Invisible Fence® Brand outdoor system use?
  Similar to a 5-watt night light, about $10 per year.
• Will a power failure affect my Invisible Fence® Brand system?
  When the power is out, your Invisible Fence® Brand system will continue to operate with the optional battery back-up. If the power outage lasts an hour or more, consider alternate methods of containment.
• Will the Invisible Fence® Brand system create any interference in my home?
  No. Invisible Fence® Brand solutions are backed by more than 50 years of technological development. Federal Communications Commission (FCC) regulations state we cannot, and do not create distortion on other communication systems ie: cable, satellite, high speed internet, DSL, cellular phones, GPS, pacemakers, etc. 

Troubleshooting Questions

• Why is my Invisible Fence® Brand collar blinking red?
  If you have started to see a red flashing light on your pet’s Computer Collar unit, your Power Cap battery may need to be replaced. You can order replacement batteries online, from your local dealer, or by calling 1-800-824-3647.
• Why is my Invisible Fence® Brand control panel beeping?

  If your Invisible Fence® Brand control panel is beeping every second, the most likely issue is that you have a wire break somewhere on your property. These can be caused by digging too deep when working in the yard, burrowing animals, and even the weather. The most important thing to know is that your fence will NOT contain your pets when there is a wire break, so you should not let your pets outside until the issue is resolved. To set up a service call for a wire break, call 866-804-1250 or request a service appointment from your local dealer online by clicking here.
  
  If your Invisible Fence® Brand control panel is beeping with a lengthy pause between each beep, it’s possible your backup battery unit needs to be replaced. Your fence will still work, but if your power goes out, the system will no longer be operational until power is restored. You can purchase replacements through your local dealer by calling 866-804-1250.

• Can I take my Invisible Fence® Brand system with me when I move?
  Yes! Bring your Invisible Fence® Brand transmitter and Computer Collar receiver with you to your new home and contact us at 866-804-1250 to install new boundary wire, flag your property and re-train your pet(s) to their new boundaries.
  
  To request a service appointment online, click here.
• How can I fix a wire break in my Invisible Fence® Brand?
  Request a service appointment online by clicking here or by calling us at 866-804-1250. At your service appointment, our Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar Receivers, indoor units, and underground wire. We will provide a complete system analysis and make any necessary repairs to your Invisible Fence® Brand system.
• How do I add a new pet to an existing Invisible Fence® Brand system?
  Contact us at 866-804-1250 to purchase another Computer Collar unit and a Power Cap battery plan. We will also assist you in scheduling a professional trainer to come to your home, work with your new pet, and re-flag your property.
  
  To purchase Computer Collar® receivers or Power Cap batteries online, click here.
• I purchased a new house that already has an Invisible Fence® Brand installed. How do I use it?
  Give us a call at 866-804-1250 to request a service appointment and we’ll perform a system check to ensure all components are operating properly. We can also mark the boundary and assist you in training your pet(s) to the system.
• My pet’s Invisible Fence® Brand collar doesn’t activate at the boundary, what is wrong?

  Ensure that your pet’s Computer Collar receiver is fitted properly to his neck. The collar should be snug enough to slide only one finger between a correction post and your pet’s skin. Remember to adjust the fit of the collar as your pet’s coat, weight, and age change. Your pet’s coat may change from season to season.
  
  Make sure you’re testing the collar at the same height level as your pet. If you’re holding the collar at your waist and you have a small dog or cat, you may not hear the tone or feel the correction because you’re above the signal field. If you have a Boundary Plus® system, you’ll also want to make sure you walk through the boundary, as the correction does not occur until your pet leaves the yard.
  
  Check your Power Cap® battery. We recommend changing the battery every 3 months. Using a fresh, genuine Invisible Fence® Brand Power Cap® Brand battery is the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time. You can purchase Power Cap® batteries online or from your local dealer.
  
  You might have one or more wire breaks. Request a service appointment online, contact your local dealer, or call us at 866-804-1250. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar receiver, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence® Brand system.

• My pet passed away. Can I use the same collar on a new pet?
  Yes, however the Computer Collar receiver should be re-programmed by one of our Professional Pet Trainers so that the correction level is just right (not too high or too low) for your new pet. We also recommend scheduling a training session(s) to teach your new pet the boundaries of their Invisible Fence® Brand system. Call us at 866-804-1250 to schedule a session with one of our certified Perfect Start™ Plus Pet Trainers.
• The Invisible Fence® Brand Transmitter in my garage (or basement) is beeping, what’s wrong?
  It’s possible you have a wire break or multiple breaks. Request a service appointment online by clicking here, or call us at 866-804-1250. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar receiver, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence® Brand system.